Learn how LoanPal handles approvals, subscriptions, and access controls.
How does company approval work?
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New company registrations are reviewed before activation to ensure quality and compliance readiness.
Can one user manage multiple companies?
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Yes. Users can belong to multiple companies with separate subscriptions.
Do features depend on the subscription plan?
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Yes. Some features and add-ons are available only on specific plans.
Can I configure custom loan products?
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LoanPal supports configurable products with interest and penalty settings.
How do roles and permissions work?
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Admins can configure roles per tenant and grant access to specific features.
Can I export reports?
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Export options are available based on your plan and reporting needs.
Do you support custom domains?
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Custom domains are available with plans that include the feature.
What happens if a payment is late?
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You can configure penalty rules and monitor overdue schedules.
Is onboarding self-service?
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Onboarding starts with a self-serve form, then approval and subscription activation.
Can staff switch between tenants?
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Users with access to multiple tenants can switch based on their memberships.
What support channels are available?
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Support channels depend on your plan and include email or dedicated assistance.
Do you provide data backups?
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LoanPal is designed with reliability in mind and can support backup workflows.
