Scacsy (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. LoanPal is a lending and financial technology platform developed and operated by Scacsy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use LoanPal’s website, applications, and services (collectively, the “Services”).

By using the Services, you agree to the practices described in this Privacy Policy.

This Privacy Policy is prepared in accordance with the laws of the United Republic of Tanzania, including but not limited to:

•       The Personal Data Protection Act, 2022

•       The Cybercrimes Act, 2015

•       The Electronic and Postal Communications Act (EPOCA)

•       Any applicable regulations issued by Tanzanian authorities

We may collect the following categories of information:

•       Full name

•       Email address

•       Phone number

•       Username or account credentials

•       National identification or KYC documents (as required for loan eligibility verification)

•       Billing or transaction information

As a lending platform, LoanPal may additionally collect:

•       Loan application details and repayment history

•       Bank account or mobile money information

•       Employment or income information provided during onboarding

•       Credit assessment data

•       IP address

•       Browser type and version

•       Device information

•       Operating system

•       Access dates and times

•       Pages visited

•       Actions taken on the platform or app

•       Interaction logs and preferences

We use your information to:

•       Provide, operate, and maintain the LoanPal platform

•       Create and manage user and branch accounts

•       Assess loan eligibility and process loan applications

•       Process transactions, repayments, and payments

•       Perform Know Your Customer (KYC) verification as required by applicable law

•       Communicate with you regarding updates, loan status, support, or inquiries

•       Improve platform performance, security, and user experience

•       Comply with legal and regulatory obligations

We process personal data based on one or more of the following lawful grounds:

•       Your consent

•       Performance of a contract (including loan agreements)

•       Compliance with legal obligations

•       Legitimate business interests, where permitted by law

We do not sell your personal data.

We may share your information only with:

•       Trusted service providers (hosting, analytics, payment processors)

•       Credit reference bureaus or financial regulatory bodies, where required

•       Third parties with your explicit consent

All third parties are required to protect your data in accordance with applicable laws.

We implement appropriate technical and organizational security measures to protect your personal data from:

•       Unauthorized access

•       Loss, misuse, or alteration

•       Disclosure or destruction

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the duration of any active loan agreement, or as required by Tanzanian law.

When data is no longer required, it is securely deleted or anonymized.

Subject to applicable laws, you have the right to:

•       Access your personal data

•       Request correction of inaccurate or incomplete data

•       Request deletion of your personal data

•       Object to or restrict processing

•       Withdraw consent at any time (where processing is based on consent)

Requests can be made using the contact details in Section 14 below.

We may use cookies or similar technologies to:

•       Enhance platform functionality

•       Analyze usage patterns

•       Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect some features of the Services.

LoanPal may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of third parties. We encourage you to review their privacy policies before providing any personal data.

Our Services are not intended for persons under the age of 18. We do not knowingly collect personal data from minors. If such data is identified, it will be deleted promptly.

If personal data is transferred outside Tanzania, we ensure that:

•       Adequate data protection safeguards are in place

•       Transfers comply with Tanzanian data protection laws

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of the Services constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Company Name: Scacsy

Email: [email protected]