Terms of Use

These Terms of Use (“Terms”) govern your access to and use of LoanPal, a loan management software platform (“the Platform” or “the Services”) developed and operated by Scacsy (“we,” “us,” or “our”). LoanPal is a product of Scacsy, a company registered and operating in the United Republic of Tanzania.

By registering an account, accessing, or using any part of LoanPal, you (“the User,” “you,” or “your”) confirm that you have read, understood, and agreed to these Terms, along with our Privacy Policy, which is incorporated herein by reference.

To use LoanPal, you must:

•       Be at least 18 years of age

•       Be a resident of or operating within the United Republic of Tanzania, or any other jurisdiction where the Services are made available

•       Have the legal capacity to enter into a binding agreement

•       Not be barred from receiving services under applicable laws

By using the Services, you represent and warrant that you meet all eligibility requirements. We reserve the right to suspend or terminate accounts that do not meet these criteria.

LoanPal serves two primary categories of users:

Financial institutions and lending organisations that use LoanPal to manage their loan operations, staff, and customer portfolios. Institution Partners are responsible for configuring their own branch settings, staff roles, and borrower onboarding processes within the Platform. All lending decisions, loan disbursements, and credit obligations remain exclusively the responsibility of the Institution Partner.

Individuals who are onboarded onto LoanPal by an Institution Partner to access self-service features related to their loan account (such as viewing loan status, schedules, and repayment history). Borrower Users interact with LoanPal solely as facilitated by their Institution Partner, and their primary loan agreement is with that Institution Partner — not with Scacsy or LoanPal.

To access certain features of LoanPal, you must register for an account. When registering, you agree to:

•       Provide accurate, current, and complete information

•       Maintain and update your information to keep it accurate

•       Keep your login credentials confidential and not share them with any third party

•       Notify us immediately of any unauthorized access to your account

•       Accept responsibility for all activity that occurs under your account

LoanPal provides tools that enable Institution Partners to conduct KYC and identity verification processes for their borrowers in accordance with applicable Tanzanian law and their own regulatory obligations. By using the Platform as a Borrower User, you agree to:

•       Submit all documentation requested by your Institution Partner through the Platform, including government-issued identification

•       Provide truthful and accurate identity information

•       Understand that access to loan-related features may be contingent on successful KYC verification and approval by your Institution Partner

Scacsy provides the KYC workflow tooling as part of the Platform but is not responsible for the verification decisions made by Institution Partners.

LoanPal provides software tools that allow Institution Partners to:

•       Manage loan applications submitted by their borrowers

•       Track loan disbursements, repayment schedules, and outstanding balances

•       Configure branch-level workflows, approval processes, and staff permissions

•       Communicate with borrowers regarding loan status and account activity

•       Generate reports and maintain records related to their loan portfolios

LoanPal does not originate, underwrite, approve, or disburse loans. All such decisions and actions are performed by the Institution Partner using the tools provided by LoanPal. Any loan agreement entered into is solely between the Institution Partner and the Borrower.

You agree to use LoanPal only for lawful purposes and in accordance with these Terms. You must not:

•       Use the Platform for any fraudulent, deceptive, or unlawful purpose

•       Provide false, misleading, or inaccurate information at any point

•       Impersonate any person or entity or misrepresent your affiliation

•       Attempt to gain unauthorized access to any part of the Platform or its systems

•       Interfere with or disrupt the integrity or performance of the Platform

•       Use automated tools, scripts, or bots to interact with the Platform without prior written consent

•       Transmit any viruses, malware, or other harmful code

•       Use the Platform to facilitate money laundering or any other financial crime

Scacsy may charge Institution Partners platform subscription or usage fees in connection with the Services, as specified in a separate commercial agreement. Borrower Users do not pay fees to Scacsy for access to the Platform.

Any fees, charges, or interest payable in connection with a loan are governed entirely by the agreement between the Borrower and the Institution Partner, and are not charged by or payable to Scacsy.

All content, branding, software, designs, logos, and materials on LoanPal are the exclusive property of Scacsy or its licensors and are protected under applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for its intended purpose only.

You must not:

•       Copy, reproduce, or distribute any part of the Platform without written permission

•       Modify, reverse-engineer, or create derivative works based on the Platform

•       Use our trademarks, logos, or brand assets without prior written consent

Your use of LoanPal is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. By using the Services, you consent to the data practices described in the Privacy Policy.

LoanPal may integrate with or link to third-party services (such as payment processors, identity verification providers, or credit bureaus used by Institution Partners). We are not responsible for the content, policies, or practices of any third-party services. Your use of third-party services is at your own risk and subject to their respective terms and policies.

LoanPal is provided on an “as is” and “as available” basis without any warranties of any kind, whether express or implied. We do not warrant that:

•       The Platform will be uninterrupted, error-free, or secure at all times

•       Any defects or errors will be corrected

•       The Platform is free from viruses or other harmful components

To the fullest extent permitted by Tanzanian law, Scacsy disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by applicable law, Scacsy and its directors, employees, agents, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of or inability to use the Services, including but not limited to:

•       Loss of data or profits

•       Unauthorized access to your account

•       Any errors or omissions in content on the Platform

•       Any interruption or cessation of the Services

•       Any lending decision, loan dispute, or financial outcome arising from a loan managed through the Platform

You agree to indemnify, defend, and hold harmless Scacsy, its affiliates, officers, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in connection with:

•       Your use or misuse of the Platform

•       Your breach of these Terms

•       Your violation of any applicable law or regulation

•       Any false or inaccurate information you have provided

We reserve the right to suspend or terminate your account and access to the Services at our sole discretion, without notice, in cases including but not limited to:

•       Breach of these Terms

•       Suspected fraudulent, illegal, or abusive activity

•       Failure to complete or maintain required KYC verification

•       A request from a regulatory or law enforcement authority

For Institution Partners, termination of Platform access does not affect any existing obligations to their borrowers. You may request account closure at any time by contacting us.

These Terms shall be governed by and construed in accordance with the laws of the United Republic of Tanzania. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Tanzania.

We encourage you to contact us first to resolve any concerns informally before initiating formal proceedings.

We may update or modify these Terms at any time. Material changes will be communicated to registered users via email or an in-platform notification. Your continued use of LoanPal after such changes constitutes your acceptance of the revised Terms.

We recommend reviewing these Terms periodically to stay informed of any updates.

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions shall continue in full force and effect.

These Terms, together with the LoanPal Privacy Policy and any commercial agreement entered into with an Institution Partner, constitute the entire agreement between you and Scacsy regarding your use of LoanPal, and supersede all prior agreements, representations, or understandings on the same subject matter.

For any questions, concerns, or complaints relating to these Terms, please contact us:

Company Name: Scacsy

Email: [email protected]